Contact us

Need to get in touch? There are lots of ways to make contact with us.

Our phone lines are very busy at the moment, and it could take a while for us to answer your call.

If you’re not calling about an emergency, try out our new live chat feature by clicking on the icon on the bottom right of our website. Or you can get in touch with us on Facebook here.

Our contact centre will be closing at 4:30pm on Friday 3 May for the bank holiday weekend and reopening at 8:30am on Tuesday 7 May.

If you need to report an emergency repair during this time, please call 0800 358 6025.

The lifeline service will be operating as normal. If you have an emergency, please contact Apello on 0300 777 1053 or press your pendant.

We hope you have a lovely bank holiday weekend.

Visit our help centre

We've pulled together some useful information to help answer any questions that you may have.

Email us

We will respond to your emails
within two working days

Message

Message us

Or you can send us a direct message using Messenger.

0800 358 6025

Monday - Thursday: 08:30 - 17:00
Friday: 08:30 - 16:00

We are currently experiencing high call volumes, the best way to contact us is via email or using the contact forms at the top of this page.

If you have a media enquiry, please contact See Media on 0121 827 6625 or email magna@see-media.co.uk