Get involved

A strong customer voice

We know how important it is to hear from, and act on, the views and suggestions of our customers. We’re making it easy to get involved and to share experiences so we can improve our services based on real customer insight and feedback.

We’ve adopted the National Housing Federation’s Together with Tenants Charter which sets out the standards we’ll be working to and how we want to be accountable to our customers. By signing up to this we’ve made a commitment to working with customers to:

Reinvigorate customer engagement;

Be transparent about what customers can expect from us;

Work with customers to put in place ways to check we are delivering what we say we will;

Support customers to hold us to account;

And be open to the challenges that all of this brings.

How to get involved

We want to give all of our customers the opportunity to influence how our services are delivered and we offer different ways for you to engage with us.

We offer incentives for you to get involved. After every meeting or review, the names of everyone who got involved will be entered into a prize draw for a chance to win £50 in vouchers. We also pay travel expenses and can help arrange travel if needed, as well as paying childcare costs while you attend a meeting with us.

If you'd like to make a positive difference, get involved!

If you're interested in giving your views, check out the options on the following links and let us know how you'd like to get involved by completing our online form.

Building Safety Group

We have a customer group focusing on building and fire safety and the group influences the way we shape our safety services.

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Repairs panel

By being a part of our repairs panel, you can help us to decide the best way forward for our repair services, and the customer feedback you give us will go towards shaping improved and great value for money services.

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Focus Groups

We use focus groups to gather ideas and feedback from customers on specific topics and make improvements to a service. We work with customers to use their feedback in order to develop the idea and make the changes.

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Editorial Group

Our editorial group supports and influences our customer communications including printed materials, policies & procedures, service standards, our website and the Opendoor magazine.

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Scrutiny Group

We’re looking for people to be part of our scrutiny group to work with us to help check and challenge our work.

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Events

We have various events throughout the year which you can come along to, give your views, and have a good time!

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Competitions

We hold competitions throughout the year that are open to our customers to enter.

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Residents' Groups

If you want support to come together to consider your neighbourhood, scheme or block and to feed back views and ideas to us, let us know and we can create and support you with a residents group.

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Have your say

Application to get involved with Magna.

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Customer insight

Insights from across research help us understand where we need to make improvements and develop in line with customer priorities. Read our latest insights here.

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