- Can you tell me where I am on the waiting list for a garage?
- What's the best way to manage my heating settings?
- What are your appointment slots for repairs?
- I've got a broken window. What do I do?
- My fence needs repairing. What do I do?
- My gas / electric meter isn't working, who can fix it?
- I have a water leak, can I claim compensation?
- What do I do if there is a power cut?
- I have no instructions for my heating system, do you have copies?
- Can I rent a garage from Magna?
- My roof has been damaged in the bad weather. What do I do?
- I don't know my energy/water supplier, how do I find out?
- My gas / oil heating isn't working
- My electric keeps tripping. What do I do?
- My electric storage heating isn't working
- What repairs am I responsible for?
- How do I dispose of unwanted items?
- When will my kitchen and / or bathroom be replaced?
- When am I due new doors or windows?
- I'm unable to change my lightbulb. Can you help?
- Where is my stop tap?
- My garden is overgrown, can you cut it for me?
- Who is responsible for tree works and maintenance?
- I've got a blocked drain / toilet / sink, what do I do?
- What do I do if I suspect asbestos?
- Who is responsible for pests?
- I’m worried about my rent increasing. What should I do?
- Where can I get help with paying my heating bill?
- I've paid my rent online but it's not showing on my statement?
- I'm struggling with my finances - where can I get help?
- When are the rent free weeks?
- What do I do if there's a fire in my block of flats?
- How can I prevent flooding?
- What do I do if I smell gas?
- What are the types of tenancies available?
- How do you decide how much to increase rent by?
- How do I update my tenancy info?
- How do I end my tenancy?
- How do I report anti-social behaviour (ASB?)
- Why are you putting my rent up?
- Why do I need an electrical test?
- Do I need buildings insurance?
- Do I need contents insurance?
- How do I report a repair?
- I've received a letter saying I need to switch to Universal Credit
- How do I apply for a mutual exchange?
- Where is my local food bank?
- I pay my rent monthly do I still get the 4 rent free weeks?
- Can I still have the rent free weeks if I have a debt on my rent account?
- What does my rent pay for?
- What are service charges?
- What are sinking funds?
- How can I get a rent statement?
- I’m struggling to pay my rent. What do I do?
- How can I pay my rent?
- My rent is increasing and I get Universal Credit. What do I need to do?
- Has my Direct Debit been paid?
- My Direct Debit is due at the weekend / bank holiday when will it come out of my bank account?
- My rent is increasing. Will my Housing Benefit cover this?
- I think I’ve paid my rent twice?
- What is Universal Credit? Can I get it?
- Can I change the date of my Direct Debit to pay my rent?
- My children are leaving school, will this affect my benefits?
- I've got damp and mould in my home, what should I do?
- I'm moving home, what do I need to do?
- What happens if I don’t pay my rent?
- What is a Notice Seeking Possession
- What is a Possession Hearing?
- Will I be evicted for not paying rent?
- My rent is increasing and I pay by Direct Debit. Do I need to do anything?
- What benefits am I entitled to?
- Who is my housing officer?
- How can I make a complaint?
- How can I give a compliment?
- I want to change or cancel my appointment
- How can I buy / rent from Magna?
- What is the Lifeline service?
- What is the home help service?
- I'd like to make an improvement to my home
- Where can I find details about my tenancy?
- I can't get into my customer portal account
- I'm still receiving letters / emails / texts but I'm no longer a Magna customer
- I received a letter / email / text from Magna that I'm not sure about
- My communal bins are overflowing
- How do I pay / apply for a parking permit?
- I'm not getting any hot water
- How do I book a guest bedroom?
- I need an adaptation for a disability
- I'm experiencing domestic abuse
- Can I have a pet in my home?
- How can I join Magna?
- I've got a community project that needs funding
- Will I be getting a new fire door?
- I want to speak to someone
- I've not heard back about my repair
- Do you provide sandbags?
- I've got noisy neighbours
- How do I change my customer portal email address?
- Where can I store my mobility scooter?
- I have limited mobility, what do I do in the event of a fire?
- I want a different coloured kitchen / bathroom
- Can I sublet my home or have a lodger?
- What is an emergency repair and how do I report it?
- Do I have to organise gas safety checks?
- Do I have any upcoming appointments?
- What happens if a customer dies?
- Do I need a TV Licence?
- How do I apply for a mortgage?
- When does my tenancy start / end?
- Can I get fibre broadband installed?
- My home has flooded, what do I do?
- My smoke alarm isn't working
- How do I find out how long is left on my lease?
- How do I extend my lease?
- Can I view my garage on my customer portal account?
- How can I report a parking issue?
- Can I install an electric vehicle (EV) charger?
- How do I report damp and mould?
- I want to pay my rent by Direct Debit
- When does the grass get cut?
- I need a stair lift in my home
- My stair lift is broken
- How long does a gas boiler service take?
- Do I need permission for a dropped kerb?
- How do I use live chat?
- How do I use my air source heat pump?
- I have a water leak, what do I do?
- My gutters are blocked, can you help?
- Can I have a mobility scooter?
- How do I update my contact details?
- How do I claim compensation?
My account
Make a payment
View my account