Neil Bliss recently celebrated 25 years working at Magna, and we’d like to share a bit about his story and some of the amazing relationships he’s built in our communities.
Neil joined us in 1999 after seeing an advert in the local paper for a part-time mobile warden to fit community lifelines in West Somerset, working one week on and one week off. He said:
“I had several jobs before I joined team Magna; the last one was working as a plain clothes store detective.
“My first role at Magna was so different from anything I’d done before, but I was out and about doing things and meeting people, so I really enjoyed it.”
Neil has worked in a variety of roles over the years at Magna, playing a vital part in supporting customers and getting involved in events to bring our communities to life and build great relationships.
He continued:
“I became a Senior Sheltered Housing Officer in 2003, covering our sheltered housing schemes in West Somerset. It was a management role, so I had some training to do and lots of new colleagues to get used to!
“I stayed in that role until 2012 when my role changed slightly, and I began overseeing our community services. Because I was in sheltered schemes all the time, I was lucky enough to get involved in lots of customer social events, which led to my role evolving in 2015 to my current job.”
Neil currently works as Magna’s Customer & Community Involvement Officer, and through his unique journey to his current role there’s nobody better placed to oversee the ways in which we engage with our customers.
He continued:
“I coordinate activities and help customers and colleagues get involved in events. My career highlight is, without a doubt, starting our Santa’s Grotto events in 2015! Our customers really appreciate it and I’m proud of what we’ve achieved for so many families.
“On the other side of community engagement, it’s important to consult with customers to find out what they want when we’re looking at the way we shape our services.”
Talking to our customers is so important in making sure that we’re doing things in the best way that we can, and Neil has built a strong network of involved customers that work with us to provide valuable feedback on things like our repairs service and customer communications.
He finished by saying:
“I work with a great team. If I could take any other job at Magna… well, I just wouldn’t! I’m quite happy doing what I’m doing.”
We’re proud to have colleagues like Neil who have built their career on supporting customers in our communities, and to be able to offer our colleagues the chance to develop and do new things at Magna.
Are you interested in joining Team Magna? See what opportunities we’ve got available here.
