Maintenance and modifications

Creating great homes together is our vision. Many of our customers want to improve their home by doing things like adding a parking space, putting up sheds in their gardens and replacing kitchens.

If you want to make improvements to your home, you need to ask us for permission before you start any work. If you contact your housing officer they will help you and explain what you have to do. We try and make it as easy as possible.

Depending on what improvements you are planning to make we may need you to give us copies of certificates and details of insurance from your contractors etc. We will explain this to you and let you know what we need.

If you have improved your home and are now thinking of moving home some improvements are covered by a compensation scheme. Things like replacing baths, adding a shower and replacing a kitchen qualify. If you would like more details please let us know.

Estate services

We know that part of what makes your home great extends to outside of your front door. Our estate services team are responsible for the management and maintenance for several services on communal areas that are shared by more than one home.

Sewers and drainage

The sewers and drainage of the majority of homes will be serviced by your local water authority eg Wessex Water. However, some homes are connected to Magna-owned sewer and drainage systems.

Thinking of making an improvement or alteration

We want you to be happy in your home and are pleased if there are things you think you can do to improve it, however, you do have to ask our permission to make any alterations to your home.

Adaptations for disabilities

We're all about creating great homes together. We believe it's important that our homes can be enjoyed by everyone, no matter what your needs are, and will always try to help make your home as easy for you to live in as possible.

Help with decorating your home

Magna customers can benefit from decoration vouchers which can be redeemed in any Dulux Decorator Centre stores across the country. As part of this scheme, you are entitled to great discounts averaging 28% off paint, wall coverings and decorating accessories. You are also entitled to free delivery.

5 year planned maintenance programme

We have a programme of work that we plan to carry out which details key elements such as kitchen and bathroom refurbishments, window replacements and re-roofing work.

A quick guide to changing fluorescent light bulbs

Lots of our customers ask us about what to do when their fluorescent lights start to flicker or don’t work. We have put together this handy guide for you.

Kitchens and Bathrooms

If our team has contacted you with a date for a new kitchen or bathroom to be fitted, here's what to expect, along with your options and how to care for it once installed.

Night storage heaters

Storage heating is designed to take advantage of low-cost, off-peak electricity tariffs, enabling you to keep warm and comfortable at an economical price.

Air source heat pumps

We're installing air source heat pumps instead of traditional boilers in many of our new homes and some of our existing homes as they're more efficient and are better for the environment.

Immersion heaters

Using hot water carefully and being energy smart means you will have hot water when you want it and sensible energy bills.

Waste disposal and recycling

We deal with large amounts of hazardous and non hazardous waste each year. The law means we have to separate waste into categories before we can dispose of, or recycle, it, which costs us lots of money every year.