Report a repair
Thanks for choosing to report your repair through our website. Reporting your repair online is easy to do and can be done at a time convenient to you.
Click on the link below and provide as much information regarding the repair as possible to help us book a suitable appointment and complete your repair right first time. If you can take photos and add them to your report, that really helps us to understand the issue.
If you let us know the best times for us to attend, we’ll do our best to give you a convenient appointment date and time at our next availability.
If your repair is an emergency, please call us on 0800 358 6025. To see what classes as an emergency (priority repair), click here.
If you want to report an issue with damp and mould, we have a separate form to do this. Click here to report damp and mould.