Your Safety

The safety of you and your home is really important to us.

We’re investing in the quality of our homes, with a new Magna home and community standard. This will focus on the quality of our homes, communal areas and estates, and makes sure that they are built, managed and maintained to a consistently high standard. We’ll be developing this with our customers so we’ll know what’s important.

We prioritise safety – for our customers, our colleagues and anyone who works with us. Making sure our homes and our estates are safe is an important part of creating great places where people choose to live. We’re adopting a safety-first approach across the business and will be increasing investment in our homes to deliver this.

We’ve also joined the National Social Housing Safety and Compliance campaign, publicly making the following pledges:

1. The safety of our customers and colleagues is our top priority at Magna.
2. “Always safe” is one of our key values. We’ll be customer-focused in our approach and work together to keep everyone safe
3. We all take ownership and responsibility when it comes to safety
4. Our information and advice about safety will be easy to understand and accessible for everyone.

Our corporate value of Always safe, encourages both our colleagues and customers to be proactive and raise any health and safety or wellbeing concerns about what they see in our homes, for example, this could be anything from a damaged step or a leaking pipe, to concerns for someone’s wellbeing. Below are some key safety areas - please take a look.